Storage lease: When interact with local office they get mad as they might get many calls to make payments. If you are retired and don’t mind marking your bill due date on your calendar and don’t mind calling them up to pay your bill you may want to patronize this company. I normally don't take items to storage my son-in-law does. I learned today that price was same $21 on website. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. A free inside look at company reviews and salaries posted anonymously by employees. However, failure to provide an invoice through mail, email, or a website is unlawful and provides no expectation of payment. What I failed to explain to Nick is that failure to provide a valid invoice to me produces no legal expectation of payment. Contact us today to learn more about our services! She took the time to go upstairs with me to make sure I got on the elevator, called my phone, and correctly lock the unit. Unsubscribe at any time. In my experience Brittany has been all of the above, AND with committed enthusiasm! Consumers can call their toll-free number online to reserve a truck and save up to 20 percent. So storage … Knows customer service. FAQ. I obtained a new storage unit and accommodated me with a unit that met my budget and storage need. I wasted 30 min over to find my buildings and then No elevator which gave me mental shock. I still could not login so I tried to change my password thinking I had remembered it incorrectly. Having worked in the software industry before joining academics I guessed they might have reset my account (that’s what I would have done). They get you on the hook, then BAM. When I booked this Chantilly storage unit manager didn't explain how to get in and how many buildings are there with elevator and what floor. When I called the local staff, they said I need to call the phone number of the website. Currently I have no access to my account due to problems with their website that the staff admits is occurring. Unfortunately I have had some bad experiences with Extra Space. I don’t know their business plan, but I teach a class on new technical start-up at a large technical university in the southeast, so my guess is they decided to go after a high end market with nice facilities. So they can collect $8 extra from me telling me it's market price and raise every 6 months? As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. Insurance is required for each unit rented. I had issues but they fixed it as their DM was good. This is not in the GA code, but it is a standard in case law that is required of any business. Their professionalism, etiquette, interaction with me in a friendly- helpful, and positive way was magnificent. Many companies (see your credit cards) provide the bill or invoice on-line and then also send and email. This was the best customer service experience I have ever received! The ability to deliver hyper-localized ads while operating at an enterprise level is crucial to its success. The managementkeeps trying to charge my account before my payment Is due and they don't seem to care about the poor conditions, couldn't even offer a discount, just unprofessional. Copyright © 2020 Consumers Unified LLC. As such, my only option is to post reviews like this so I will continue to warn customers about this poorly organized company who cannot operate a proper website and doesn’t care how much inconvenience this causes for their customers. The customer service is great because the pricing continues to increase the longer you remain a customer. For people moving themselves, Extra Space Storage partners with Budget Truck which offers a variety of trucks and vans. Eufuma is the professional that every business would desire! Specialties: Our priority is to keep our customers safe! My first complaint was that they put a lock on my unit because I failed to install my lock within a couple days. Our content is intended to be used for general information purposes only. Thank you. They offer various storage unit sizes as well as storage for small to large vehicles and boats. 10 reviews of Extra Space Storage "Yes, I am a fan but there would be another star if the new mgr was as friendly and helpful as … Most whom are under the corporate control and scared of losing a job. PROS. 13 reviews of Extra Space Storage "Other than the fact I had to call several times to check on the auto pay status of my account … Of course I paid the account that morning and went to the facility to see what was going on and they told me that it wasn't broken into and that he didn't leave that message. Other Amenities & Services … This is equivalent to the size of a small walk-in closet to the size of a one-and-a-half car garage. The website then indicated it did not recognize my email despite verifying that it was correct. Specialties: Store your belongings at Extra Space Storage on 5202 W Broad St in Richmond, VA today. Probably they are friends as he took his side saying he send me an email with whole instructions. Extra Space Storage on SE 67th Ave offers a wide range of storage units, heated storage, drive-up access, and exceptional security. The latest problem I had is that Nick and I had a serious miscommunication. Wishing much continued success to the Extra Space Self Storage team and extend my best wishes for a healthy and prosperous 2020! Lisa and Julie are both extremely competent and friendly. But I did not receive any voicemail or message from her. Service areas: If people rent for a year or more they can receive the 13th month for free. 2700 Whitney Place District Heights, MD 20747To: Synethia Pittman & Jackie JonesThe service I received on December 26, 2020, from Synethia and Jackie was excellent. They did offer to setup autopay for me on the phone, but I prefer to do this on-line under my control in case I want to change the payment method in the future. They will work to make sure everything is perfect for you and your storage unit. Such a sneaky way to increase my monthly payment. They engage in price gouging, stole expensive items from my unit, stole personal and legal documentation and allowed a stranger to access my personal paperwork thus exposing me to identity theft. Brittany and dierek have exceeded my expectation during the intake session. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. This place is by far the best decision I made in my move. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. They are clean and have easy after hours access through key pads. If they think no one will move out as it is tough so that way they make extra money from those already there for last year or two does not matter. No problem getting in, but they will tell you otherwise when your on your way out. Get directions starting from: example: 1234 … The local staff and facilities have a minimal connection to corporate activities such as their website and the associated payment and management facilities controlled by that website. She has assured me through her actions that she will continue to carry out the service I was accustomed to with a previous sales associate. If a new customer is being shown a vacant space, he often introduces us to them. I do think this is unethical the way they are operating their business. COVID update: Extra Space Storage has updated their hours and services. I called the corporate website number again and they told me it would take a few days to fix this. Brittany is everything a professional individual should be plus some. I just had a really terrible customer service experience that location Powder Spring, GA. As I said previously, the facilities and staff are very good. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I wish more businesses were run like yours, thanks. I was thankful and appreciative for the extra help!. 6 months in and Just found out today that my rent was increased by $60 after 4 months. Would recommend them to anyone who needs storage. Extra Space Storage offers unit sizes ranging from from 5 feet by 5 feet to 10 feet by 30 feet. The price was initially reasonable now they are increasing my rent by over $60. They like to take yr payment before it's due and very pridefulof their poor facility…. 252 Newport Street, Brooklyn location:minutes agoDo not rent from this facility. Extra Space Storage has built a large number of very modern climate controlled facilities that are really nice. We only had 1 month match our contract so I have issues with our bookkeeper each month due to the contract price and the price they actually charge are not the same. The experience i have had with extra space storage in modesto,ca is 5 stars.Melissa helped me very much and i felt safe to leave my things here.if your looking for a good,reliable,safe place to store your things this is the place to come. I just wished they would have told me explicitly that I need to install lock within a couple days or they would lock it. #use-your-dollar-power-and-boycott! Moving tips: I had to go to the office Ms. Ramona Williams was extremely helpful. My mother is moving from SC so I recommended this storage facility since I live nearby. I did complain and my facility manager said she would try to get me a discount on my first months rent when asked for a half month discount. 1,176 Extra Space Storage reviews. 6 reviews of Extra Space Storage "Haroldine at extra space storage is helpful , knowledgeable,and answered all my questions … They then told me well maybe it was a language barrier. ConsumerAffairs is not a government agency. This is a unit at Liberty St. Quincy MA. All paperwork can be … I also requested for prorated amount weeks before but never received a call back from the store manager. 17 reviews of Extra Space Storage "Excellent customer service! Panic sat in but the customer service rep and the property manger quickly handled the situation and took care of me as a client. As if they hate you due to whatever reason, they can increase rate any time they like as if they own this business as corporate contact not available for public so they don't know what's going on in lower level. We down-sized our storage … CONS. Alternatively, you can give them a credit card number to pay your bill and absorb the periodic rate increases as long as I realize you have to call them up to find out the status of your account. The more recent problem is a malfunction of the website that does not allow me to pay my bill on-line and does not allow me to get a monthly invoice to pay my bill. Planning tips include information on downsizing, staging your home for sale and hiring a moving company. Our large selection of storage units, drive up access, exceptional security, electronic gate access, all … Only a negligible number of entities are 100% bad or 100% good, so an accurate review can usually provide both good and bad elements even if the preponderance is either good or bad. It’s like having your own personal hiding space. All paperwork can be … John **. She is sincere and keeps her word! Moving is worst thing to do in life when no help being alone looking for storage and movers and packing unpacking. It doesn't get any better than this place. Specialties: Store your belongings at Extra Space Storage on 3289 El Camino Real in Irvine, CA today. We appreciate and are aware of how safe we feel when he is around, and keeping the grounds clean which is an extra plus for us. When I tried this, the website displayed an internal error. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. Specialties: Store your belongings at Extra Space Storage on 372 W Aviation Rd in Fallbrook, CA today. Enjoy reading our tips and recommendations. He asked me to move out as not give same rate due to the market price. I have a background in law enforcement (26 years) and believe they have done just about everything to insure good security measures. COVID update: Extra Space Storage has updated their hours and services. MY RECOMMENDATION. Extra Space Storage has Security cameras … He always seems to be moving all around the property either sweeping or blowing the grounds or checking with people on the status of storage. I started out and was a mom and pop shop that was acquired. The local staff tried to help, but they fell short, and they are only empowered to give me $25 off of my rent when things really go bad. We value your privacy. Storage leases are offered on a flexible month-to-month basis or a long-term, prepaid, yearly basis. I have not had a good interaction with Kim or Nick, but it is not their fault. Other hand I rented Chantilly Lee hwy VA storage in August this year 2020. I suggest folks go to the office or use a more honest facility from the start. It hasn’t been a year yet. I stopped by the Sunnyvale Extra Space Self Storage yard yesterday and was able to find a space for a vehicle. My morning started out wrong. This is a very clever strategy commonly employed by many companies, but the quality of their facilities may actually justify it. I believe an investigation with Attorney General for storage units across the USA is well over due! Upon vacating the unit, consumers need to give a verbal 2-day notice or a written 15-day notice. It's frustrating, so much so, we're moving out to ensure we don't keep getting increases for the same unit that was sold to us at less than $200 on contract but end up being well over that every month. Thank you, you have successfully subscribed to our newsletter! Nick tried his best to explain to an annoying old guy (that would be me) that a monthly email reminding me to pay my bill is a courtesy and no excuse for me not paying my bill. My wife is terminal, so my time is the most valuable thing in my life and wasting hours dealing with this poorly run company is a personal affront to me. Failure to provide a valid invoice eliminates any legal expectation of payment and that is my complaint (see details below). Extra Space Storage’s … She holds a degree in journalism from Oral Roberts University. I started using Extra Space about a year ago. Once I realized that my mother was in need of my assistance (an authorized point of contact), he did an excellent job of attentively listening to me reiterate the issue. Excellent and you won't be disappointed. Therefore I offer a simple method to validate called the pro/con approach. Extra Space Storage’s Commitment to Employees and Customers During Coronavirus As we move forward during COVID-19, Extra Space Storage has put in place an improved way for … My complaint is a classic problem that other companies have suffered from – a disconnect between senior management and the local staff and facilities. I had planned to setup up autopay, but I was locked out of my account. The store manager is rude and inexperienced with handling professional conversation with customer. The premises are clean, safe and well kept. 1,110 reviews from Extra Space Storage employees about Extra Space Storage culture, salaries, benefits, work-life balance, management, job security, and more. COVID update: Extra Space Storage has updated their hours and services. I would like to rave about the service recieved at edmund,ok s bdwy location. Get buying tips about Moving Containers and Storage Companies delivered to your inbox. 9.8K likes. So they decided to Jack price to $8 saying their contract say so every 6 months price will go up and its according to market price they raise price. Unit size: We have the storage … I accidently left my phone in the unit. Cindy’s very poor customer service skill. He is also keeping Extra Storage reputation above others at heart.Sincerely,D. We like that he knows many of the people by name and is able to talk to others so easily. Extra Space Storage. They offer various storage unit sizes as well as storage for small to large vehicles and boats. Honestly, this $25 discount is a reasonable compensation for my inconvenience over them locking my unit as a security measure. More recently, this invoice delivery requirement can be provide via website access like most companies do. I started at one rate and in six months time the rates have went up twice. Consumers can go online for a breakdown of cities and which units are available in each city. I was late one day one month and instead of calling me and telling me I was a day late on my payment, they left me a voicemail that my storage unit had been broken into. It is totally disgusting. She really is a pleasure to talk to even if it isn’t about storage needs. Extra Space Storage has 7x15 to 10x50 covered parking spaces and 10x10 to 12x40 enclosed drive-up units that can handle vehicles from small motorcycles to large RVs. 55 reviews of Extra Space Storage from College Station, TX Nice storage units and nice staff. I told her I wanted to write a review for the being such a kind person. Its location on this page may change next time you visit. The property manager was very helpful as well and he assisted me. Unsubscribe easily. They have removed the late payment fee after I call them to give a credit card over the phone, but they act like they are doing me a favor when they are actually in violation of legal business practices. So it turned … Can anyone imagine when rent is $21 any business will charge you equal amount of late charge? I been using this Extra Space Storage over 3 yrs in different facility. She is very professional, kind outgoing, easy to talk to, friendly and so very helpful. This review website it nice because it tries to validate its reviews and reviewers. A link has directed you to this review. If they read this review, I will state categorically that Kim and Nick are doing a good job, but Joe needs to restructure his corporate communications and management. In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. That’s call doing good business they could have left me on the grounds in the dark trying to figure it out . Extra Space Storage on Earhart Ct is easily accessible for residents of Gaithersburg, MD. Be Blessed and Be Safe! Founded in 2007, our first facility in Singapore changed the way people live and work, by providing professionally managed … If the same question is not answered consistently that indicates that a particular response is not truthful. I never received an invoice on-line or via email. She was helpful and patient. The world needs a few more Ambers in management positions. I initially reviewed this storage space and gave them a 5 star. 733 10th Ave SE, Hickory, NC 28602, United States. Over all, it's been a great company to work for … I didn’t realize this since I don’t pay much attention to my credit card statement. One income just doesn't cut it with the high mortgage. I suspect this was approved, but I have no idea if it was because I can’t access my account, and I have yet to receive a valid invoice for my unit. Now almost 6 months into renting I’m retracting. Thanks Extra Storage was very helpful…Thanks For Everything! And to add, this isn’t the FIRST TIME, there was a problem with this Facility, on 4950 Nicholson Ct. Kensington, MD location. I was impressed by the high degree of service provided to me and other customers I saw. However, the website state said it was a local authorization problem, but the local staff insisted this is a corporate issue. Then you've to call and speak and leave a message for different people with no empowerment. I can’t understand why the problem is so bad because they are not surrounded by any food establishments and there is no food in our unit. He has been the most helpful from all of the others, and he always brings a smile to our faces. I been renting a 10x10 unit there for 3 months and all is good. During the entire process, the assistant manager, Tom **, was extremely patient, attentive, responsive and professional. Is this Ethical? I was sweating 62 yrs old lady and my mover dropped my stuff walked out. I want to be able to do this at 10pm at night when I have time available, and not during the day when I am working are dealing with other things. Home Services. This is where my problems began. By utilizing no-contact rentals, our customers can rent units, sign leases, and process payments without person-to-person contact. So who will take that loss moving in and out plus mental emotional stress and financial loss? This is a pretty shady business practice in my opinion. Haven't had any bad things happen to my … COVID update: Extra Space Storage has updated their hours and services. My mother is knee deep in the moving process and directly contacted the facility. Jessica, … I highly recommend contacting Brittany for your storage needs. As a manager and a Dist Manager they should use common sense that while moving who is going to check their email when laptop is locked out in boxes when moving out. We’ll start sending you the news you need delivered straight to you. I had saved the message and had them listen to it and one guy said it did say that and told the other guy it was your voice, your name and that the message was that my unit had been broken into. However, if you are a busy person like me you should avoid this company as they appear to devalue the time you have to waste to compensate for their malfunctioning website. I am writing this up as a case study to use in my start-up business and how not to manage customer service. See reviews below to learn more or submit your own review. We just want you to know that of all the people that you have had working at this location that certain people stand above others on their own, and that person is Rex Hofeiter. Please check the reviews When he texted late charge will be added on $21, he didn't declare how much it was. We have also reported that certain peculiar people are roaming around the property, and he makes note of anything unusual. He also, somehow, encouraged us that we should occupy an additional vacant storage space, and so what was supposedly going to be a temporary storage space has been stretched to a longer period. No wonder everyones is trying to sue them, not only do they steal your money the raise the price all the time. DM called me last night whom I dealt in the past and was always rude and didn't allow me to speak at all telling me THIS IS THE WAY I TREATED HIS ALL EMPLOYEES WHEN THEY TRY TO HELP ME. Given the previous section, one wonders what my complaint is. Extra Space Storage on Frazee Rd provides secure, convenient self storage in San Diego, CA. It is obvious that we all try to find best price with good customer service. Our large selection of storage units, climate controlled units, drive up access, exceptional security, … Salaries, reviews, and more - all posted by employees working at Extra Space Storage. She gave me my password to the elevator. COVID update: Extra Space Storage has updated their hours and services. This is the BEST place to do business, they truly care and value the customer experience! I didn't check website till today to find out if they really Jack the price for public. I spoke to a lady names Syomata, which I must say is very unprofessional, very confrontational and quite ghetto. Reserve a storage unit today with no credit card required! Our large selection of storage units, exceptional security, electronic gate access, all-hours access, personal … I rented a storage unit for a little over a year and a half with no problems and had my account set up with automatic withdrawal until the last few months. My experience with Angel at Extra Space Storage was very pleasant..I 10 Antoine location..she was very thorough explaining everything and very friendly..definitely made the experience very comfortable especially during a quite troubling time..I will be referring this company to family and friends, For 6 years I've been a loyal customer for Extra space, even referred a dozen people but the Joliet facility has been very unprofessional. Customer service is great but they are not honest about pricing. I have since learned that the staff needs to go through heroic measures and make a formal request to authorize anything more than a token $25 discount. I would move to another storage facility, but I have wasted too much time moving things into the facility, but once I downsize my house to simplify my life to deal with my family's medical problems I will move out of this facility and look elsewhere if I need storage in the future. The worst part is the mice. So is that fair? Be the first one to find this review helpful. Worst part was his Dist manager was very rude taking his manager side. I am currently waiting for them to fix this, but I have asked for an additional half month off my rent for this latest inconvenience. Whether you intend to store a motorcycle, car, boat, or RV, our … Extra Space Storage on W South Blvd just off I-65 provides secure self storage in Montgomery, AL. They also offer enclosed garage style parking to protect vehicles as well as outdoor covered or uncovered parking. All Rights Reserved. Nick was good enough to remind me that my contract includes a binding arbitration clause. When it was my due date this manager send me reminder till November on first of the month saying today is my due date and late charge will be added next day. COVID update: Extra Space Storage has updated their hours and services. Despite Nick’s implication that I am just a feeble old guy who needs a courtesy email to remember to pay my bill, it is Extra Space Storage that is behaving unlawfully. I have to call him every time letting him know that 5th is the last date and he keep on arguing with me each time no reason. Trying to offer me a overprice move out quote when I questioned her about the price she offered she couldn’t justify the amount. I escalated this complaint past Kim, one of the regional managers, to Nick, another regional manager. I was frustrated already because of a previous event earlier that day. In this current mad rush of “Fake News” claims such validation is more important than ever. Unfortunately, she became extremely confused about pricing and logistics during the process. Even the local and regional staff are nice and provide a good level of customer service. Rex’s character is genuine, and your company should be proud of having him be part of your team, and in keeping him because it is so rare to have a person that goes out of his way to be kind and helpful to others. My pricing was increased by almost 25% once I got the unit. Prior to that I was a long time client of A-Alamo Storage with a history of zero problems over several years. I've had to throw away too much if my property because of the rats eating through my important legal papers and I've had to suffer from the mold that grew on my personal items. © 2020 Trustpilot, Inc. All rights reserved.
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